Wondering if hotels.com is legit? We’ve got you covered! When it comes to evaluating the trustworthiness of a hotel booking website, “legit” means more than just being a real business. It’s about reliability, security, and delivering on promises. So how do we determine if hotels.com checks all these boxes? Through the power of customer reviews, my friend!
By the time you’re finished reading this article, you’ll be an expert on Booking.com and ready to book your next trip with confidence. So, let’s get started!
Who are hotels.com?
Let’s dive into the world of hotels.com and discover who they really are. Established in 1991, hotels.com has been a trusted name in the travel industry for decades. With their headquarters based in vibrant London, you can expect a touch of British charm when booking your next adventure.
One of the things that sets hotels.com apart is their vast selection of accommodations worldwide. They offer an impressive range to suit every traveller’s taste and budget, from cosy bed and breakfasts to luxurious five-star resorts. No matter where you want to go, chances are hotels.com has got you covered.
Speaking of global coverage, hotels.com operates in over 200 countries around the world! That’s right – whether you’re dreaming about sipping cocktails on a tropical beach or exploring ancient ruins, there’s a good chance hotels.com can find you a place to stay.
Now, I have some important news for those wanderlusters out there. While hotels.com does strive for worldwide domination (in all seriousness), it’s worth noting that they do not currently offer accommodation in Antarctica…yet! So if penguins and icy landscapes call your name, sadly we’ll have to wait until they expand their horizons even further.
What types of accommodation does hotels.com offer?
When it comes to accommodations, hotels.com has got you covered with an impressive variety of options. Whether you’re a fan of quaint and charming B&Bs or prefer the luxury of hotels with swimming pools, they have something for everyone.
If you crave that cosy home-away-from-home vibe, look no further than their selection of delightful bed and breakfast establishments. These hidden gems offer personalised service, scrumptious breakfast spreads, and a chance to experience local hospitality at its finest.
For those seeking relaxation under the sun or a refreshing swim after a day of exploring, hotels.com offers numerous options for hotels with pools. Dive into crystal-clear waters, soak up some vitamin D on poolside loungers (don’t forget your sunscreen!), or simply unwind in tranquil surroundings – the choice is yours!
So whether you’re yearning for charming B&B stays filled with character or dreaming about splashing around in hotel pools like a scene from Baywatch, hotels.com has just what you need to make your stay unforgettable.
How good are the accommodation prices at hotels.com?
Curious about the accommodation prices at hotels.com? Let’s dive into our research and see how they stack up against the competition. Now, I know what you’re thinking – are they cheaper or more expensive?
Well, here’s the scoop. Our findings show that hotels.com offers competitive prices compared to other booking platforms out there. They strive to provide value for your hard-earned cash while ensuring a memorable stay.
Gerard, a reviewer, expressed his satisfaction with the “Best price found on Hotels.com” after comparing other websites and directly accessing the hotel’s official site. He also mentioned “the added bonus of collecting days towards a free stay!” We’ll get to the reward later!
But hold on just a second! Price isn’t the only factor we should consider when choosing accommodations. It’s essential to evaluate other aspects too, such as location, amenities, and customer reviews (we’ll get to that later).
Now let me introduce you to an exciting concept – cashback sites! These nifty websites offer additional savings by giving you back a percentage of your spending when booking through them. So not only can hotels.com provide pocket-friendly rates but coupling it with some sneaky cashback action could make your wallet even happier!
Remember, finding great accommodation deals involves balancing both cost and quality factors. With hotels.com offering competitive prices alongside their vast selection of options and excellent service standards, you’ll be well on your way to scoring an amazing deal.
Hotel class: 3-star hotel
Room characteristics: Standard room
Location: New York City, USA
Dates: September 18th to September 24th
Hotel class: 5-star hotel
Room characteristics: 1 King bed
Location: Tokyo, Japan
Dates: September 18th to September 24th
The Main Features of the hotels.com Website
What are the best booking.com accommodation filters to use?
When it comes to finding the perfect accommodation on hotels.com, using their handy filters can make your search a breeze. Let’s take a look at some of the best filters to use and how they can enhance your booking experience
Accommodation Features Filter
The accommodation features filter allows you to tailor your search based on specific amenities or services that are important to you. Whether it’s free Wi-Fi (because staying connected is a must), pet-friendly options for furry friends (because who wants Fido feeling left out?), or even spa facilities for some much-needed relaxation (cue soothing music and fluffy robes), hotels.com has got you covered.
By utilising these filters, you’ll be able to narrow down your choices and find accommodations that truly cater to your needs and preferences. No more scrolling through endless options that don’t tick all the boxes – with just a few clicks, you’ll be presented with tailored results that match exactly what you’re looking for!
The map feature is another great tool for finding the perfect accommodation. With a visual representation of where the accommodation is located in relation to the surrounding area, you can easily plan your itinerary and explore the neighbourhood.
Top tip: How to use hotels.com map feature to find the right accommodation?
Ready to unlock the secret weapon for finding the perfect accommodation on hotels.com? Look no further than their map feature! This nifty tool allows you to visualise your options and discover hidden gems in your desired location.
Using the map feature is as easy as pie. Simply enter your destination, adjust the zoom level to get a better view, and voila! You’ll see little icons popping up like stars in a night sky (minus all that stargazing equipment).
Now, here’s where it gets exciting. Each icon represents an available hotel or property in that area. Hover over them like a detective examining clues (cue Sherlock Holmes vibes) to reveal key details such as price range, star rating, and customer reviews.
But wait – there’s more! By using this interactive map, you can also filter results based on specific criteria like budget-friendly options or accommodations near popular attractions. It’s like having your very own personal travel advisor at your fingertips!
So go ahead and embark on a virtual exploration of hotels.com with their fantastic map feature guiding you every step of the way. Who knows what treasures you might uncover?
We all know that word of mouth is the best way to get an honest opinion about a place. hotels.com’s user reviews give you an idea of what to expect from the accommodation you’re interested in. You can filter by rating, traveller type, and even language so you get the most relevant feedback.
What is hotels.com price match and how does it work?
Hotels.com offers an incredible feature known as price match, designed to ensure you secure the best possible deal. So, what exactly is this enchanting price match feature, and how does it operate? Let’s delve into the details!
The price match feature from hotels.com acts as your very own superhero, fighting valiantly for the justice of your wallet. Should you discover a lower rate for the same accommodation on another website, hotels.com will go above and beyond to match or even surpass it (cue dramatic music).
Here’s the breakdown of how it works: If, within 24 hours of booking on hotels.com, you come across a superior deal elsewhere, simply reach out to their customer support team and provide them with all the juicy details. Their skilled agents will scrutinise the offer with the keen eye of Sherlock Holmes (minus the magnifying glass) and determine if it qualifies for a delightful price adjustment.
But wait, there’s more! Not only will hotels.com strive to match that competing rate, but they might also add in some extra perks as their way of expressing gratitude.
While the price match feature is excellent when it functions smoothly, like any hotel platform, it can sometimes involve a bit of a tedious process. As one reviewer, Steve A, mentioned, “I had to send multiple emails with pictures to get them to honour their price matching policy.”
Hotels.com Sales: Your Gateway to Great Savings
If you’re wondering if hotels.com has sales, the answer is a resounding yes! They often have promotions and discounts throughout the year that can help you snag some fantastic deals on accommodations.
Now, let’s talk about people’s views on these sales. It’s no surprise that opinions may vary like flavours of ice cream (yum!). Some travellers absolutely love taking advantage of these sales as they provide an opportunity to save money while enjoying top-notch stays. Picture them doing happy dances around their suitcases!
On the other hand, there may be those who feel a bit sceptical or cautious about sales. They might wonder if there are any hidden catches or compromises in quality. But fear not! Hotels.com takes pride in providing great value without compromising on standards – think of it as getting your cake and eating it too.
So whether you’re an avid sale hunter or someone who prefers to tread cautiously, keeping an eye out for hotels.com’s promotions could lead to amazing savings and unforgettable experiences.
Hotels.com Discount Codes
Unlocking Money-Saving Magic at Hotels.com
Looking for some money-saving magic at hotels.com? Look no further than discount codes! So, how can you get your hands on these elusive codes?
One way is to keep an eye out for promotions directly from hotels.com. They often have special offers and exclusive deals that can help slash those accommodation prices.
But wait, there’s more! There are also reputable websites out there that specialise in offering discount codes (think of them as the Gandalfs of savings). Some popular ones include vouchercloud, Groupon, and RetailMeNot. These sites gather various discounts from different retailers, including hotels.com.
Now here’s the important part – ensuring legitimacy. It’s always wise to double-check the credibility of any website or code provider before diving in headfirst like a majestic dolphin into a sea of savings. Reading reviews or checking their reputation within online communities will give you peace of mind (cue relaxation music).
So my savvy traveller friend, armed with this knowledge and a sprinkle of patience like Hermione Granger casting spells, you’ll be well-equipped to uncover legitimate discount codes and unlock incredible savings at hotels.com!
What payment methods does hotels.com accept?
Hotels.com offers a variety of payment methods to make your booking experience as smooth as silk. You can choose from options such as credit cards, debit cards, and even PayPal. It’s like having a buffet of payment choices!
Now, let’s talk about when you get charged. In most cases, hotels.com will authorise your payment at the time of booking but won’t charge you until you actually stay at the hotel (think of it like reserving a table but paying the bill after enjoying your meal).
When it comes to security, hotels.com takes it seriously – they’ve got your back! They use industry-standard encryption technology to protect your personal and financial information during transactions. So rest assured that while you’re busy planning adventures or binge-watching shows in fluffy hotel robes (we all do it), payments remain secure.
So whether you prefer swiping plastic like Tony Stark or going digital with PayPal like Peter Parker slinging webs, hotels.com has flexible payment options with enhanced security measures for peace of mind.
How is hotels.com customer service quality
Customer service quality refers to the level of support and assistance provided by a company to its customers. It encompasses factors such as responsiveness, knowledgeability, friendliness, and effectiveness in resolving issues or answering inquiries.
The importance of customer service quality cannot be overstated. In a world where choices are abundant, it sets companies apart from their competitors. A positive customer service experience can leave a lasting impression on individuals and cultivate loyalty towards a brand (think of it like receiving complimentary upgrades at your favourite hotel – who doesn’t love that?).
Exceptional customer service goes beyond just solving problems; it’s about creating an enjoyable journey for customers throughout their interactions with the company. From the moment you reach out for assistance until your query is resolved, promptness and attentiveness make all the difference.
So when evaluating hotels.com’s customer service quality, keep in mind not only how they handle any hiccups but also how they proactively ensure your satisfaction as a valued guest (cue champagne wishes and caviar dreams!).
Top tip: How to Use Special Requests for the Best Experience?
Want to unlock the secret to getting the best experience when booking through hotels.com? It’s all about utilising their special requests option! Here’s how you can make your stay extra memorable.
When making your reservation, take advantage of the special requests section. This is where you can let hotels.com know about any specific needs or preferences you have for your upcoming stay. Whether it’s a room with an ocean view (imagine waking up to that!), additional pillows for ultimate comfort, or even something as simple as a complimentary bottle of water (hydration is key), this is your chance to make magic happen.
Remember, hotels are in the business of creating amazing experiences for their guests. While they’ll do their best to accommodate all requests, keep in mind that availability may vary based on factors like occupancy and hotel policies – but hey, it never hurts to ask!
So go ahead and use those special request powers wisely! Whether it’s a surprise celebration or simply enhancing your own personal comfort during your stay (cue fluffy bathrobes and slippers), this little feature can add some extra sparkle to create unforgettable memories on those special occasions.
Hotels.com Change Policies
Hotels.com understands that sometimes plans change, and they have flexible policies in place to accommodate those situations. So, how can you change your booking if the need arises?
To modify your reservation on hotels.com, simply access their website or mobile app and navigate to the “Manage Reservations” section (imagine having a magic wand for travel changes!). From there, follow the prompts to make any necessary adjustments – whether it’s changing dates, adding guests, or even switching rooms.
It’s important to note that while hotels.com strives to provide flexibility for changes, specific details may vary depending on factors such as hotel availability and rate conditions. However, their customer support team is always ready to assist you with any questions or concerns along the way (think of them as trusty sidekicks guiding you through this adventure).
One reviewer struggled “to modify dates of stay, never could get a reply or a refund.” To avoid disappointment, try to contact customer service as early as you can as soon as you know you need to change the dates.
So remember: life happens! If your plans take an unexpected turn or if you simply want a different experience altogether (cue spontaneous adventures), hotels.com has got your back with their change policies designed to bring peace of mind during uncertain times.
What are hotels.com cancellation policies?
Hotels.com understands that sometimes plans change, and they have cancellation policies in place to accommodate those situations. So what do you need to know about their cancellation policies?
To cancel your reservation on hotels.com, simply access their website or mobile app and navigate to the “Manage Reservations” section. From there, follow the prompts to initiate the cancellation process – it’s as easy as waving a magic wand!
Now, it’s important to review the specific terms and conditions of your booking before proceeding with any cancellations. This includes understanding factors such as refund eligibility, any applicable fees or penalties, and deadlines for making cancellations. One reviewer mentioned how they were even able to get a refund after the cancellation window of the hotel.
Check if your reservation is eligible for free cancellation or if there are any special considerations based on rate type or hotel policy. If you have any questions, don’t hesitate to reach out to hotels.com customer support team – they’re ready to assist you.
Remember, familiarise yourself with hotels.com’s cancellation policies so that even when plans take an unexpected turn, you can navigate changes smoothly while keeping peace of mind intact.
What are hotels.com loyalty bonus schemes?
Hotels.com offers loyalty bonus schemes to reward their valued customers. Let’s take a look at two of their popular membership programs: Hotels.com Rewards and Cashback for Retained Customers.
Hotels.com Rewards is a program where you earn rewards by booking eligible stays on hotels.com. For every 10 nights booked, you’ll receive one night as a reward that can be redeemed towards future stays. The more you stay, the more perks you unlock – think room upgrades or access to exclusive deals. Reviewers love the loyalty scheme, stating how great the rewards program is. However, some reviewers felt that they had problems with rewards not being honoured or being able to extend them.
On the other hand, Cashback for Retained Customers works slightly differently. It provides cash back on eligible bookings made through hotels.com. This means that when you book your stay, a percentage of the amount spent will be credited back to your account – cue happy dance because who doesn’t love some extra cash!
Now let’s weigh the pros and cons. With Hotels.com Rewards, loyal guests can enjoy free nights and additional benefits based on their accumulated stays. However, it may require multiple bookings before earning enough nights for redemption.
Cashback for Retained Customers offers immediate savings in the form of cash back but does not offer long-term rewards like free nights or other perks available through Hotels.com Rewards.
Whichever option suits your travel style best – whether it’s collecting points towards future adventures or enjoying instant savings with each booking – both loyalty bonus schemes provide opportunities to make your hotel experience even sweeter!
Hotels.com Reviews - From Real Customers
In our investigation of Hotels.com reviews, we analysed numerous critiques aimed at critiquing hotels.com. While negative reviews exist, it’s worth noting that some of those negative reviews are misplaced, targeting aspects beyond the reach of hotels.com. It’s like blaming the moon for a rainy day, a true case of mistaken identity.
Hotels.com Pros and Cons
In this section, we will break down the pros and cons of using hotels.com. From the types of accommodation offered to their pricing features, customer service quality, and loyalty bonus schemes, we’ll cover it all in an impartial and informative manner.
Pros of hotels.com
Types of Accommodation: hotels.com offers a wide range of options, from cosy B&Bs to luxurious resorts, ensuring there’s something for every traveller’s taste and budget.
Website Features: The hotels.com website is packed with useful features like interactive maps, special request options, and detailed filters, making it easy to find your perfect stay.
User-Friendly: With its intuitive interface and smooth navigation, hotels.com ensures a user-friendly experience, allowing you to browse and book accommodations effortlessly.
Best Accommodation Filters: Utilising the special filters, you can customise your search based on specific amenities or services, ensuring a tailored experience that suits your needs.
Pricing/Sorting Features: hotels.com provides convenient pricing and sorting features, allowing you to compare rates, view deals, and find the best value for your money.
Accommodation Prices: With competitive prices and frequent promotions, hotels.com offers attractive rates, helping you save while enjoying quality stays.
Price Match: hotels.comprice match policy ensures that if you find a lower rate elsewhere, they will strive to match or beat it, giving you peace of mind and potential savings.
Sales and Discount Codes: hotels.com often has sales and offers discount codes, providing opportunities for additional savings on your bookings.
Payment Methods: hotels.com accepts various payment methods, including credit cards, debit cards, and PayPal, offering flexibility and convenience.
Customer Service Quality: Known for their excellent customer service, hotels.com provides prompt assistance and support to ensure a positive experience throughout your booking journey.
Change Policies: hotels.com offers flexible change policies, allowing you to modify your reservation when plans change, providing convenience and adaptability.
Cancellation Policies: With their cancellation policies, hotels.com aims to accommodate unforeseen circumstances, providing options for cancelling reservations with certain terms and conditions.
Loyalty Bonus Schemes: hotels.com rewards loyal customers through programs like Hotels.com Rewards and Cashback for Retained Customers, offering benefits such as free nights or cash back on bookings.
Cons of hotels.com:
Accumulating enough stays for redemption under loyalty programs may require multiple bookings.
Our Final Thoughts
Hotels.com shines as a reliable booking platform that offers a vast selection of accommodations with user-friendly features.
From their competitive prices and price match guarantee to their commitment to customer service quality, they tick all the right boxes.
With exciting sales, discount codes, and loyalty bonus schemes adding extra value, hotels.com becomes your ultimate travel companion. So whether you’re searching for cosy B&Bs or luxurious resorts at wallet-friendly prices, hotels.com is here to make your travel dreams come true – because adventure awaits!